Ranked: The Most Reliable Car Brands in the U.S.

Ranked: The Most Reliable Car Brands in the U.S.

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Reliability is one of the most important aspects to consider when buying a new vehicle, especially as cars become ever more technologically complex.

In this graphic, we visualize the results of J.D. Power’s 2024 U.S. Vehicle Dependability Study, which ranked automakers by the number of problems per 100 vehicles (PP100).

Data and Methodology

To come up with this ranking, J.D. Power collected responses from 30,595 original owners of 2021 model-year vehicles after three years of ownership. Their study was fielded from August to November 2023, and covers nine categories of problems:

  • Exterior
  • Seats
  • The driving experience
  • Climate
  • Features/controls/displays
  • Interior
  • Infotainment
  • Powertrain
  • Driving Assistance

The data shown in this infographic is also listed in table below. Note that Tesla was not included because it did not meet study award criteria.

Brand Problems per 100 Vehicles
πŸ‡―πŸ‡΅ Lexus 135
πŸ‡―πŸ‡΅ Toyota 147
πŸ‡ΊπŸ‡Έ Buick 149
πŸ‡ΊπŸ‡Έ Chevrolet 174
πŸ‡¬πŸ‡§ MINI 174
πŸ‡©πŸ‡ͺ Porsche 175
πŸ‡―πŸ‡΅ Mazda 185
πŸ‡°πŸ‡· Kia 187
πŸ‡©πŸ‡ͺ BMW 190
πŸ‡ΊπŸ‡Έ Dodge 190
πŸ‡ΊπŸ‡Έ Jeep 190
Average 190
πŸ‡ΊπŸ‡Έ Cadillac 196
πŸ‡°πŸ‡· Hyundai 198
πŸ‡―πŸ‡΅ Subaru 198
πŸ‡―πŸ‡΅ Nissan 199
πŸ‡°πŸ‡· Genesis 200
πŸ‡ΊπŸ‡Έ Ram 201
πŸ‡ΊπŸ‡Έ GMC 206
πŸ‡―πŸ‡΅ Honda 206
πŸ‡ΊπŸ‡Έ Acura 216
πŸ‡©πŸ‡ͺ Mercedes-Benz 218
πŸ‡―πŸ‡΅ Infiniti 219
πŸ‡ΊπŸ‡Έ Ford 239
πŸ‡ΈπŸ‡ͺ Volvo 245
πŸ‡ΊπŸ‡Έ Lincoln 251
πŸ‡©πŸ‡ͺ Volkswagen 267
πŸ‡¬πŸ‡§ Land Rover 268
πŸ‡©πŸ‡ͺ Audi 275
πŸ‡ΊπŸ‡Έ Chrysler 310

From this dataset, we can declare Toyota and its luxury arm, Lexus, as the most reliable car brands in the United States.

Compared to the other Japanese duos, Honda and Acura rank a distant 20th and 21st, with 206 and 216 PP100. Meanwhile, Nissan and Infiniti diverge, with the former ranking 16th (199 PP100) and Infiniti at 23rd (219 PP100).

The least reliable automaker in this ranking is Chrysler, which was also the only brand to surpass 300 problems per 100 vehicles. It’s worthy to note that for the 2021 model year (basis of this study), Chrysler only offered two models: the Pacifica/Voyager minivan, and the 300 sedan.

Infotainment Systems a Major Pain Point

According to J.D. Power’s study, “Infotainment” was the most common type of problem experienced by owners, with nearly twice as many problems as the second-highest category, “Exterior”.

Within the Infotainment category, Android Auto and Apple CarPlay connectivity was a frequent issue, as was built-in voice recognition.

See More Automotive Graphics From Visual Capitalist

If you enjoyed this post, check out Charted: Automaker Sales by Region in 2023 to see which markets are the most important for major car brands.

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